Part doesn't work with my wood stove (I would like to send it back) so I contacted customer service via email and they told me I have to contact customer service @myfireplaceproducts. I contacted them via email and they are telling me I have to get in contact with primply.
The team at primeply was very pleasant and easy to work with. I highly recommend them.
Purchasing was the simplest part of installing our fireplace. We dealt with very helpful folks, and the fireplace arrived on schedule. But the final installation took longer than expected because of the workplace's present circumstances. We are overjoyed to have it at this point. I'd give it a five-star rating because it performs just as promised. Here in Florida, on a cool night, we like the heat, and the brilliant, lovely colors.
Install in my bedroom. Excellent...Extremely realistic. Awe-inspiring flame size and brightness!
Absolutely gorgeous. A perfect match for what we were searching for. Excellent match to description; pleased with purchase.