Fire Magic provides a lifetime warranty for cast stainless burners, stainless cooking grids, and housings. Stainless flame tamers are warranted for five years, all other components (except ignition and electronic parts) for three years, ignition systems (except batteries), and electronic components (including lights & thermometers) for one year. A limited two-year labor warranty covers repairs up to $95. In a multi-user setting (excluding commercial use) this grill is warranted to be free from defects in material and workmanship for the stainless grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies for five years, all other components (except batteries) are warranted for one year. Labor is not included.
Refer to the manufacturer's manual for full warranty details.
We were actually surprised. This is a very nice fire pit. We did, however change the rock to fire glass which really made it Pop works as advertised. No issues were very happy with it.
I’m glad we got it on sale as it really makes it more affordable
We are enjoying our double oven fuel range. it bakes better than any oven we've ever had, and we love the rotisserie function in both ovens. The color fits beautifully in kitchen and the burners are great. Our main complaint is I let the salesperson know that we use propane and even though a propane conversion kit was provided, it requires a trained technician to convert it. This cost us an additional $500 to have done. Had this not been the case we would rate the purchase 5 stars. In addition, the 3rd party delivery service dropped off the oven, left it on the pallet in our kitchen and did not remove the box or trash after uncarting it. This left a sour taste in our mouth.
Part doesn't work with my wood stove (I would like to send it back) so I contacted customer service via email and they told me I have to contact customer service @myfireplaceproducts. I contacted them via email and they are telling me I have to get in contact with primply.
The team at primeply was very pleasant and easy to work with. I highly recommend them.
Purchasing was the simplest part of installing our fireplace. We dealt with very helpful folks, and the fireplace arrived on schedule. But the final installation took longer than expected because of the workplace's present circumstances. We are overjoyed to have it at this point. I'd give it a five-star rating because it performs just as promised. Here in Florida, on a cool night, we like the heat, and the brilliant, lovely colors.