The griddle is horribly engineered. There is one burner for the entire flat section, so good luck cooking anywhere but the middle of it. It heats unevenly making most of the surface un-usable
We were actually surprised. This is a very nice fire pit. We did, however change the rock to fire glass which really made it Pop works as advertised. No issues were very happy with it.
I’m glad we got it on sale as it really makes it more affordable
We are enjoying our double oven fuel range. it bakes better than any oven we've ever had, and we love the rotisserie function in both ovens. The color fits beautifully in kitchen and the burners are great. Our main complaint is I let the salesperson know that we use propane and even though a propane conversion kit was provided, it requires a trained technician to convert it. This cost us an additional $500 to have done. Had this not been the case we would rate the purchase 5 stars. In addition, the 3rd party delivery service dropped off the oven, left it on the pallet in our kitchen and did not remove the box or trash after uncarting it. This left a sour taste in our mouth.
Part doesn't work with my wood stove (I would like to send it back) so I contacted customer service via email and they told me I have to contact customer service @myfireplaceproducts. I contacted them via email and they are telling me I have to get in contact with primply.
The team at primeply was very pleasant and easy to work with. I highly recommend them.